Dispute ResolutionHow we resolve your problem ... We welcome every opportunity to resolve any concerns or problems you may have with our service or any product we have assisted you with. If you have a complaint, are not happy with our service or just want more information, you should tell us. By telling us, you give us the best possible opportunity to fixing things. In the first instance, contact our office by calling 07 5452 9000 or 1300 365 035.
Internal Dispute Resolution If your concern is still not resolved to your satisfaction please write to: Internal Dispute Resolution Committe Auscredits PO Box 1047 Mooloolaba Qld 4557 Your concern will be reviewed by our IDR Committee, which has authority to deal with the matter. We will inform you of the outcome within 45 days of receiving your dispute or complaint.
External Dispute Resolution If your concern still remains unresolved to your satisfaction you can direct your issue for further review to the Credit Ombudsman Service Limited (COSL), an external review scheme to which we belong. Credit Ombudsman Service Limited (COSL) Case Management Team C/- Credit Ombudsman Service PO Box A252 Sydney South NSW 1235 Telephone: 1800 138 422 Fax: (02) 9273 8440 Email: to lodge a dispute online go to www.cosl.com.au
External dispute resolution is a free service established to provide you with an independent mechanism to resolve your specific complaints. However, you must attempt to resolve your complaint with us before contacting COSL. Call us today if you have a problem. We are here to help you.
Coming Soon... "The greatest compliment we can receive is a recommendation to a friend or family member” |
auscredits Watermark Place Level 2, 12 Aerodrome Road Maroochydore Qld 4558 Phone: 1300 365 035 |
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